Day of Spa Appointments:
Please arrive a minimum of 10 minutes prior to scheduled appointment time to check in, complete intake form(s), and change into robe and slippers. Spa signature showers are complimentary to all of our spa guests. If late arrival, please remember your treatment will end on time so the next guest will not be inconvenienced. To respect our guests, all children must wait in the waiting area unless receiving a service.

Cancellation / No Show Policy:
Single Appointment: Cancellations must be made 24 hours prior to your appointment time.
Multiple Appointments: Cancellations must be made a minimum of 48 hours prior to the scheduled beginning appointment time. If cancellation is made on the day of your scheduled appointment or you do not show, a 25% charge will apply.

Gratuity Policy:
Gratuity envelopes are provided at the front desk for your convenience. Gratuity cannot be used in conjunction with gift cards or credit cards.

Children:
For the safety of your child, and the enjoyment of our clients, no children or cell phones are allowed in the spa area. In addition, please ensure your child can contribute to our stress-free environment in the salon area. We will be happy to reschedule your service if this is not possible. We sincerely appreciate your cooperation.

Gift Cards / Certificates:
Platinum Gift Cards are an ideal year-round gift for any occasion. The gift that says Thank You! Exchanges for other service(s) or products may be accommodated. Unfortunately, refunds are not available. Spa package series are non-refundable. 

Gift Cards are available in any dollar amount or for specific services or packages, and full value cards have a 5 year expiration date. Gift Cards may be purchased in person, by phone or online. Special delivery and mailing are also available.

Cell Phones:
Please, turn off all mobile devices prior to entering the spa area. Other guests are here to escape.

Limitations:
-No Refunds on any Gift Card.
-Exchanges for other service(s) or products may be accommodated.
-All prices are subject to change.
-Gratuity cannot be used in conjunction with gift cards or credit cards.

Appointments:
To avoid disappointments, please schedule your appointment in advance. You may also use our Online Appointment System (Click here) or download the Platinum Salon & Spa Mobile App.

Staff Changes:
We ask that you feel free to experience and work with a variety of our talented team members. Your satisfaction is our goal.

Spa Area:
For your enjoyment and for the safety of your children there are no infants, children or cell phones allowed in the Spa or nail area. Alcoholic beverages are not legally allowed or permitted in the Salon or Spa area. Smoking is not allowed in Platinum Salon & Spa.

Groups: Business or Pleasure:
Meeting areas are available to accommodate corporate needs, employer rewards, girls day out, bridal parties and more. Ask to speak with one of our spa coordinators today.

"Platinum Points" Customer Loyalty Program: 
For complete information visit the Points Information Page

Return & Exchange Policy:
All take home purchases have a 30 day return policy. All refunds will receive an in-store credit accompanied with an original sales receipt. Unfortunately, No returns on any prescription or closeout products. Please consult a technician before purchasing any products labeled for prescription use. Your safety and well being is our concern.

Prescription Products:
For Health reasons, these products are not able to be returned for any reason. They are a special prescription just for you. Ask your technician which product is best for you before you make your purchase. (i.e. Medicalia, RX Sunscreen, Anesthetic Cream, and additional products with do not return labels)